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Billing & RefundsA plain-language record of when a refund applies, how long it takes, and where to send your request — reviewed by a real person, not a bot.
Quick answer: IMZD Player refunds new paid subscriptions requested within 7 days of purchase, as long as the account hasn't exceeded normal trial-level usage. Free trials aren't charged, so there's nothing to refund. Approved requests are returned to your original payment method within 5–10 business days.
This policy explains when a payment made to IMZD Player can be refunded, the review process we follow, and how to submit a request. It applies to all Silver, Gold, Platinum and Diamond subscription purchases made directly through imzdplayer.com. Purchases made through a third-party reseller are handled by that reseller under their own terms.
You may request a refund within 7 calendar days of your original purchase date. Requests submitted after this window are reviewed case by case but are not guaranteed. The eligibility window starts on the date your card or payment method was charged, not the date you first logged in.
Most refund requests fall into one of the categories below.
Three steps, usually done in under five minutes.
Use the refund request form below with your order details and reason.
Our billing team checks your account and purchase history within 2 business days.
You'll receive an email confirming approval or explaining why it was declined.
Approved refunds are issued to the original payment method used at checkout. Card refunds typically appear within 5–10 business days, depending on your bank. We're not able to refund to a different card, account or payment method than the one originally charged.
Free trials from the trial page are not charged, so there's nothing to refund during the trial itself. If a trial converts into a paid plan automatically and you didn't intend to continue, contact support within 48 hours of the charge and we'll treat it as a standard refund request under §2.
We'd rather resolve a billing issue directly — filing a chargeback before contacting us skips the review process in §4 and can delay a resolution. If a chargeback is filed for a charge that was, in fact, valid and within policy, we reserve the right to suspend the associated account while the dispute is reviewed.
If your request is declined and you believe it was made in error, reply to your decision email or reach the team through Contact Us. Every escalation is reviewed by a second team member.
Have your order email and transaction ID ready — you'll find both in your IMZD Player purchase confirmation.
Thanks — your refund request has been logged. Our billing team will email a decision within 2 business days. Keep an eye on your inbox (and spam folder) for updates.
New paid subscriptions are eligible within 7 days of the original purchase date, as long as the account is within normal usage limits.
Approved refunds are reviewed within 2 business days and land back on your original payment method within 5–10 business days.
Trials aren't charged, so there's nothing to refund. If a trial converted to paid unintentionally, contact us within 48 hours of the charge.
An independent explainer on the difference between requesting a merchant refund and filing a bank chargeback.
Read on CFPB.gov ↗A general overview of typical bank processing times once a merchant issues a refund.
Read on Wikipedia ↗Rule out a local connectivity issue before assuming a streaming problem is on our end.
Run Speed Test ↗A clear refund policy matters as much as the streaming service itself. IMZD Player keeps this process short on purpose: a 7-day window, a two-business-day review, and a direct form rather than a support queue. If you're still deciding whether to subscribe, the free trial is the lower-risk way to test channel quality first.
Most refund requests come down to a handful of situations covered in §3 above — a confirmed outage, a duplicate charge, or a plan that didn't match what was shown at checkout. For anything installation-related, the how it works guide covers setup on every supported device, which resolves a good share of playback questions before a refund is even needed.
Subscribers comparing plans before purchasing should check the subscription page for the latest pricing across Silver, Gold, Platinum and Diamond, since eligibility in §2 is based on the original purchase date and plan. Resellers operate under separate terms — see the reseller program for details specific to wholesale credits.
For anything not covered here, the FAQ page answers common billing and setup questions, and the team is reachable directly through Contact Us for anything that needs a human.